Shipping policy

SHIPPING POLICY
Void Visuals Store
Last updated: August 2026

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1. ORDER PROCESSING TIME

All orders are processed after payment has been confirmed. Processing time varies depending on the product type:

Canvas Prints:
Orders are processed and shipped within 3–5 business days.

Lenticular Prints & Limited Editions:

• When in stock: 3–5 business days before shipping.
• When out of stock: depending on the lenticular printing partner, production can take up to 15 business days before shipping.

Business days are Monday to Friday, excluding weekends and public holidays.

2. SHIPPING ORIGINS & CARRIERS

To ensure the highest quality and most efficient delivery, your order may be shipped from one of our specialized production partners:

• Canvas Prints: Shipped via our print-on-demand network, with production facilities in the EU, UK, USA, Canada, Australia, and UAE. Orders are automatically routed to the nearest facility to minimize shipping times and minimizes or eliminates potential customs fees.
• Lenticular Prints & Limited Editions: Manually assembled, and shipped directly by Void Visuals from our studio in France.

You will receive a tracking number via email once your order has been shipped, allowing you to monitor its journey to you.

3. SHIPPING TIMES & COSTS

We currently ship to the following countries and regions:

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Rest of the world: Australia, Canada, Hong Kong, Iceland, Israel, Isle of Man, Japan, Liechtenstein, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States

Canvas Prints Shipping Times
Canvas Prints are fulfilled via a global print-on-demand network with facilities in various regions (including USA, Canada, EU, UK, Australia and UAE). Orders are automatically routed to the production facility closest to the delivery address. This localized fulfillment reduces shipping times and minimizes or eliminates potential customs fees.

Lenticular Prints Shipping Times
Lenticular prints are handcrafted, assembled in, and shipped from France. Depending on your delivery address, shipment times vary.

Shipping within the EU: 2-5 business days
Shipping to UK, Switzerland, Norway, Iceland, Liechtenstein: 3-8 business days
Shipping to US & Canada: 5-10 business days
Shipping to Asia: 5-15 business days
Shipping to Australia & New Zealand: 10-15 business days
Shipping to UAE, Israel, Turkey, Ukraine and other destinations: 6-20 business days

4. DUTIES & CUSTOMS FOR LENTICULAR PRINTS

Lenticular prints and Limited Editions are shipped internationally from our studio in France, so customs duties and import taxes may apply depending on your country. Canvas prints, produced within the EU, UK, USA, Canada, Australia, or UAE, are shipped domestically for the vast majority of orders and are not affected by this section.

Within the EU: No customs duties apply.

Outside the EU (including US and Canada): Import duties and taxes are calculated based on your country's regulations. Where technically supported, these are shown transparently at checkout with no surprise fees on delivery. Otherwise, any customs charges are the recipient's responsibility and may be collected by the carrier.

Customs regulations change periodically and are outside our control. Void Visuals is not responsible for delays caused by customs processing.

5. DAMAGES & MISSING ORDERS

If your artwork arrives damaged, please contact us immediately at info@voidvisuals.com with your order number and photographs of the damaged product and packaging. We will work with our shipping partners to resolve the issue promptly.

For any other questions regarding your shipment, please do not hesitate to contact us at info@voidvisuals.com.