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Refund policy

REFUND POLICY
Void Visuals Store
Last updated: August 2026

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — undamaged and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, log in to your account (top right menu) and use the "Request a Return" option on your order, or contact us directly at info@voidvisuals.com. After submitting a request, you will receive an automatic confirmation email.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, contact us at info@voidvisuals.com.


DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned:

- Limited Edition prints that have been opened
- Sale items and gift cards

Please get in touch if you have questions or concerns about your specific item.


EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


EUROPEAN UNION — RIGHT OF WITHDRAWAL

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To exercise this right, use the "Request a Return" function available in your account, or contact us at info@voidvisuals.com. Your item must be in the same condition that you received it — undamaged and in its original packaging. You will also need the receipt or proof of purchase.

Once we receive your withdrawal request, we will send you an automatic confirmation.


REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@voidvisuals.com.

HERE is the URL to access your customer account ▶